Subagyono, B.S.A., Anand, G. dan Chumaida, Z.V. 2026. Enhancing Consumer Dispute Literacy and The Complaint System of The National Consumer Protection Agency (BPKN) in Realizing A Smart Consumer Society. Jurnal Abdi Masyarakat Indonesia. 6, 1 (Jan 2026), 857–868. DOI:https://doi.org/10.54082/jamsi.2366.